Careers at SymphonyRM
Helping health systems connect and drive value for both themselves and their patients—all while having fun doing it. Join our team of passionate, caring individuals.
Working at SymphonyRM
What our employees are saying
I'm a software engineer on the app team, so my time is spent improving the application. Part of the reason I chose to work at SRM is the engineering culture—we don't focus on frontend or backend as much as we do on features. As an engineer, you own the feature you're working on. Sometimes that means adding an API endpoint or two and a new table in the database. Other times its frontend optimizations and UI changes. Either way, an engineer here is expected to know (or comes to learn, as I did while interning) how to deliver features that add value. That doesn't mean we work in isolation, in fact it's the opposite. The environment is collaborative and discussion and group problem solving is encouraged. And the collaborative nature leads to other benefits—team members who are friends as much as colleagues, team lunches and workout sessions at the office gym. Us here in the Irvine location also take quarterly trips up to the Palo Alto office which is a fun outing in its own way. Plus free coffee every morning, which is never a bad thing!
— Daniel Serrano, Software Engineer
Job Openings
Interested in working together? So are we!
Help us revolutionize the Healthcare CRM market. We are seeking outstanding React Application Engineers to build and improve our flagship CRM platform. As a critical core member of the application team, you will:
- Work with UX designers to conceive/design/finalize UI
- Implement front-end software in React that powers our web & mobile apps
- Query backend data from MySQL and Amazon Redshift using GraphQL and REST APIs
- Develop & enhance REST APIs using Express on Node.js
Location
Irvine, CA, Palo Alto, CA or Pittsburgh, PA
Requirements
- 4+ years of experience of full stack development for web apps
- Solid experience in JavaScript development framework(s) (React strongly preferred)
- Proven track record in delivering great products/technology
- Technical expertise and problem-solving skills
- Strong communication and collaborative skills
- BS degree in Computer Science, a related technical field, or equivalent experience
- This position can be based out of Irvine, CA, Palo Alto, CA or Pittsburgh, PA
Bonus Points if you have:
- Experience developing Software-as-a-Service products, especially CRM
- Familiarity with Amazon Web Services, Docker, and CI platforms like Travis CI
- Startup experience
- Healthcare industry experience
How To Apply
Send your resume to talent@symphonyrm.com. Please include the position name in the subject line when submitting a resume.
We are seeking talented Call Center Reps with enthusiastic personalities and great phone skills who are interested in making as much as $15 to $20 per hour.
As a Call Center Rep you will apply your personality and sales skills as you interact with healthcare patients and prospective patients to schedule appointments.
- Full-time
- Working days: Monday through Friday
- Hours per week: 40
- Typical start time: 8 AM – 10 AM
- Typical end time: 5PM – 7 PM
What We Do
SymphonyRM works with health systems to enable and orchestrate a goal-focused dialogue with its consumers, utilizing SymphonyRM’s advanced technology and algorithms to prioritize and orchestrate multi-channel engagement. We work with healthcare providers to promote better care for the patients and prospective patients of various healthcare systems.
Location
Salt Lake City, UT
Salary
- $15.00 base during 120 day probation period
- At the end of the probation period, your salary will increase to $20/hour assuming that we both agree to continue your employment
Duties & Responsibilities
- Place outbound calls to existing and prospective patients
- Take responsibility for updating information in database systems
- Responsible for achieving personal sales and/or appointment setting goals weekly
- Demonstrate a positive and respectful attitude and doing everything you can to ensure patients' needs are met.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Handles inbound calls, outbound calls and text messages from patients regarding appointments and marketing promotions
- Using the provided script, set appointments and address patient questions
- Prior experience in a similar environment (call center or sales would be ideal)
- The ability to communicate effectively, listen effectively, and recommend based on conversation
- Excellent rapport building skills
- Professional verbal and written communication skills
- Competitive, sales minded attitude
- Excellent follow up skills
- Good computer skills
- Ability to multitask
- Ability to be self-motivated and work independently as well as with a team
- College degree preferred
- Legally authorized to work in the US
- Positive and respectful attitude
Essential Physical Requirements
- Ability to sit in one place for extended periods of time
- 8 hours per day conversing via phone
- Extensive data entry with the use of a standard keyboard
- 1-2 years call center and/or healthcare office experience (administrative)
Benefits
- Casual dress code
Job Types: Full-time
Salary: $15.00 to $20.00 /hour
Experience: Minimum 1 year sales experience required
Education: College degree (Preferred) or relevant work experience
How To Apply
Send your resume to talent@symphonyrm.com. Please include the position name in the subject line when submitting a resume.
SymphonyRM helps health systems thrive in the rapidly evolving US Healthcare industry by keeping patients healthy and physicians happy. By analyzing large amounts of data from many sources, we empower clients to make smarter decisions at every turn in their business. Our clients love SymphonyRM’s ability to guide them to take the next best action for both patients and physicians.
Data engineers play a critical role at SymphonyRM. Data analytics is core to every aspect of our
solution and it underpins the value that we deliver to clients. Our data engineers:
- Use our sophisticated data pipeline built on Apache Airflow to import data into Amazon
Redshift and process it for production use - Write Python code to analyze and visualize data using Jupyter notebooks
- Describe the data via modeling language to our data exploration platform Looker
- Build re-usable tools and infrastructure in Python to automate data processing
- Contribute to open source projects like Airflow along with our own: LookML-Generator
Job Description
SymphonyRM is seeking a Junior Data Engineer to ingest client data, prepare data for use in production systems, and discover insights by analyzing multiple data sets. You’ll have access to vast amounts of data, great analysis tools, and a powerful data pipeline platform. Your code will improve the lives of patients and increase physician satisfaction. As a member of our data analytics team, you’ll learn the latest tools and techniques for manipulating and analyzing data.
Location
Palo Alto, CA
Responsibilities
- Using our Python-based data pipeline platform, load client data into databases
- Prepare data for production use: scrub and transform data, normalize and standardize it to make high-quality data available to our clients
- Write Python code to help to improve our data pipeline infrastructure and make data manipulation fast, easy, and reliable
- Develop re-usable Python-based tools and libraries for use throughout our data analytics infrastructure
- Work closely with data scientists and collaborate with back-end and front-end engineering teams along with our customer solutions group
- Perform analysis on a variety of data sets to discover new insights, help clients understand trends in key metrics, and answer questions with data
- Describe data to our business intelligence and data exploration platform in the form of LookML code
- This position is based out of our Palo Alto, CA office
Skills and Qualifications
- 1 year or more of work experience with Python programming or other significant Python programming, e.g. completion of a Python-focused bootcamp
- Exposure to databases and SQL along with basics of storing and analyzing data
- Detail orientation: ability to work carefully to achieve an accurate result
- Solid communication skills: ability to prepare written material that communicates clearly and succinctly
- Willingness to learn and quickly grow in your career as part of our small, but rapidly growing team
Bonus Qualifications
- Significant experience using SQL databases
- Use of data visualization tools (Matplotlib, Excel, etc.) to display analysis results
- Experience using source control systems, e.g. git
- Super bonus points for familiarity with Apache Airflow or Pandas
How To Apply
Send your resume to talent@symphonyrm.com. Please include the position name in the subject line when submitting a resume.
SymphonyRM helps health systems thrive in the rapidly evolving US Healthcare industry by keeping patients healthy and physicians happy. By analyzing large amounts of data from many sources, we empower clients to make smarter decisions at every turn in their business. Our clients love SymphonyRM’s ability to guide them to take the next best action for both patients and physicians.
Data engineers play a critical role at SymphonyRM. Data analytics is core to every aspect of our
solution and it underpins the value that we deliver to clients. Our data engineers:
- Use our sophisticated data pipeline built on Apache Airflow to import data into Amazon
Redshift and process it for production use - Write Python code to analyze and visualize data using Jupyter notebooks
- Describe the data via modeling language to our data exploration platform Looker
- Build re-usable tools and infrastructure in Python to automate data processing
- Contribute to open source projects like Airflow along with our own: LookML-Generator
Job Description
SymphonyRM is seeking a Junior Data Engineer to ingest client data, prepare data for use in production systems, and discover insights by analyzing multiple data sets. You’ll have access to vast amounts of data, great analysis tools, and a powerful data pipeline platform. Your code will improve the lives of patients and increase physician satisfaction. As a member of our data analytics team, you’ll learn the latest tools and techniques for manipulating and analyzing data.
Location
Pittsburgh, PA
Responsibilities
- Using our Python-based data pipeline platform, load client data into databases
- Prepare data for production use: scrub and transform data, normalize and standardize it to make high-quality data available to our clients
- Write Python code to help to improve our data pipeline infrastructure and make data manipulation fast, easy, and reliable
- Develop re-usable Python-based tools and libraries for use throughout our data analytics infrastructure
- Work closely with data scientists and collaborate with back-end and front-end engineering teams along with our customer solutions group
- Perform analysis on a variety of data sets to discover new insights, help clients understand trends in key metrics, and answer questions with data
- Describe data to our business intelligence and data exploration platform in the form of LookML code
- This position is based out of our Pittsburgh, PA office
Skills and Qualifications
- 1 year or more of work experience with Python programming or other significant Python programming, e.g. completion of a Python-focused bootcamp
- Exposure to databases and SQL along with basics of storing and analyzing data
- Detail orientation: ability to work carefully to achieve an accurate result
- Solid communication skills: ability to prepare written material that communicates clearly and succinctly
- Willingness to learn and quickly grow in your career as part of our small, but rapidly growing team
Bonus Qualifications
- Significant experience using SQL databases
- Use of data visualization tools (Matplotlib, Excel, etc.) to display analysis results
- Experience using source control systems, e.g. git
- Super bonus points for familiarity with Apache Airflow or Pandas
How To Apply
Send your resume to talent@symphonyrm.com. Please include the position name in the subject line when submitting a resume.
SymphonyRM is seeking an outstanding Engineering Manager to manage the application layer of our B2B SaaS product in the Healthcare CRM space. You will manage a team of engineers primarily located out of our Palo Alto and Irvine offices.
Responsibilities
- Operational engineering leadership to develop and grow an exceptional application engineering team that delivers with velocity and quality.
- Enhance process and effectively work cross functionally with product, customer success, sales and all engineering including platform and data science teams
- Craft and execute best-in-class product development processes.
- Participate in working with product management and executing a product roadmap to spec
- Report directly to our CTO and serve as strong voice in Engineering Leadership
Position Requirements
- Bachelor's degree in Computer Science, Engineering or related field
- 7+ years of relevant engineering work experience, with 2+ as hands-on technical manager
- Passion for managing outstanding engineers in a fast-paced environment
- Exceptional coding abilities and experience with architectural patterns of large enterprise applications
- Proven track record of leading productive engineering teams to deliver product with full-cycle software development
- Strong people and leadership skills, with the capability to command respect from engineering teams
- Ability to recruit and high quality engineering teams and build positive culture
- Ability to lead, mentor and teach engineers
- Ability to motivate people, instill accountability and achieve results
- A high level of organization and the the ability to prioritize tasks and keep projects on schedule
- Effective cross functional partnership and collaboration capabilities
- Experience with modern web development frameworks, e.g. React
- Exceptional written and verbal communication skills
Bonus Qualifications
- Healthcare industry knowledge
- CRM application development experience
- GraphQL experience
How To Apply
Send your resume to talent@symphonyrm.com. Please include the position name in the subject line when submitting a resume.
We are looking for an outstanding Sales Account Executive to join the SymphonyRM team. He/She will play a critical role at SymphonyRM. He/She should be energetic, fearless, passionate, well-spoken self-starter, who can bring SymphonyRM’s Insights & Actions platform into the health systems marketplace.
You will be developing and managing sales efforts at new client prospects. We have a huge opportunity to be the leader in Healthcare CRM, and you will be empowered for early stage positioning of SRM’s platform across the entire U.S. Market. The SymphonyRM team is hyper-focused on bringing our platform to the market, as such you will have support from our engineers, market strategy, and client solutions team to help drive client value. As a key member of our team, you’ll help push the envelope on how to use data to help end users take better action. Your responsibilities will include building a sales pipeline and sales backlog through prospect qualification, lead origination, sales negotiations, and closure.
Requirements
- 3+ years experience in software sales, ideally enterprise SaaS sales
- Proven track record of meeting and exceeding sales goals
- Experience with Sales/Business Development in Health Systems
- Experience in discussing technical concepts related to web-based software and databases
- Ability to dig in and understand our web-based CRM and all of the features and functionality and how they fit together
- Ability to quickly understand complex enterprise software products
- Experience presenting to C level execs
- Comfortable working with multiple teams
- Excellent interpersonal skills
- Ability and willingness to travel
Bonus Points
- Existing relationships with Director / VP+ / CxOs of health system organization
- Experience with enterprise Software-as-a-Service
- Startup experience
How To Apply
Send your resume to talent@symphonyrm.com. Please include the position name in the subject line when submitting a resume.
Send resumes to talent@symphonyrm.com.
Please include the position name in the subject line when submitting a resume.
