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COVID-19 Resources: SymphonyRM Extends Platform to all Healthcare Organizations Learn More

November 25, 2019 • By Sheetal Shah • Filed Under: HealthOS, Marketing, Provider Relationship Management

[Case Study] Health System Drives 15% Increase in Patient Visits, 380% Annual Wellness Visit Growth

Large regional health system serving 500,000 patients uses SymphonyRM’s AI-powered Next Best Actions and managed services to provide prioritized, proactive, personalized patient engagement

Success Highlights

  • 15% increase in patient visits
  • $1.2 Million
    Increased visits generated incremental value
  • 380% Annual Wellness Visit Growth 

Challenge: Making Data Actionable to Improve Patient Access and Engagement 

A regional health system focused on improving patient access and the patient experience recognized the first step included gaining a deeper level of insight about their community.

Their current system of relying on individual practices couldn’t generate a 360-degree view of patients or scale with their mandate to provide convenient care to access. They wanted to understand their customer’s needs and use a modern, data-driven contact center with enhanced proactive outreach capabilities to improve the following metrics:

  • Provider Utilization
  • Decrease Abandonment rates
  • Increase Patient Bookings 
  • Close Care Gaps
  • Reduce Provider Burnout

With a vision to provide a frictionless consumer experience, they realized they needed a unique healthcare technology partner and turned to SymphonyRM’s AI-Powered Next Best Actions to provide the insights needed to influence consumer behavior and close care gaps with prioritized, personalized, and proactive patient engagement across all channels.

Solution: SymphonyRM’s AI-Powered Next Best Actions 

Learn how SymphonyRM’s HealthOS Platform and managed services delivered immediate tangible benefits for the organization’s primary care group – the centralized contact center, standardized scheduling templates, and pre-visit plans decreased abandonment rates and increased provider productivity while the AI-powered Next Best Actions enabled prioritized, proactive, and personalized patient outreach to drive patient bookings.

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Sheetal Shah
Website

Sheetal Shah is SymphonyRM's COO. His experience includes 15+ years health strategy & technology consulting in the Provider and Payer markets. He has deployed Digital Health Technologies at some of the most recognizable national healthcare brands. LinkedIn: https://www.linkedin.com/in/sheetalyshah/

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About Sheetal Shah

Sheetal Shah is SymphonyRM's COO. His experience includes 15+ years health strategy & technology consulting in the Provider and Payer markets. He has deployed Digital Health Technologies at some of the most recognizable national healthcare brands. LinkedIn: https://www.linkedin.com/in/sheetalyshah/

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