Large regional health system serving 500,000 patients uses SymphonyRM’s AI-powered Next Best Actions and managed services to provide prioritized, proactive, personalized patient engagement
Success Highlights
- 15% increase in patient visits
- $1.2 Million
Increased visits generated incremental value - 380% Annual Wellness Visit Growth
Challenge: Making Data Actionable to Improve Patient Access and Engagement
A regional health system focused on improving patient access and the patient experience recognized the first step included gaining a deeper level of insight about their community.
Their current system of relying on individual practices couldn’t generate a 360-degree view of patients or scale with their mandate to provide convenient care to access. They wanted to understand their customer’s needs and use a modern, data-driven contact center with enhanced proactive outreach capabilities to improve the following metrics:
- Provider Utilization
- Decrease Abandonment rates
- Increase Patient Bookings
- Close Care Gaps
- Reduce Provider Burnout
With a vision to provide a frictionless consumer experience, they realized they needed a unique healthcare technology partner and turned to SymphonyRM’s AI-Powered Next Best Actions to provide the insights needed to influence consumer behavior and close care gaps with prioritized, personalized, and proactive patient engagement across all channels.
Solution: SymphonyRM’s AI-Powered Next Best Actions
Learn how SymphonyRM’s HealthOS Platform and managed services delivered immediate tangible benefits for the organization’s primary care group – the centralized contact center, standardized scheduling templates, and pre-visit plans decreased abandonment rates and increased provider productivity while the AI-powered Next Best Actions enabled prioritized, proactive, and personalized patient outreach to drive patient bookings.
