Today’s Patient Journey is in Flux How do marketing, operations, and the patient journey intersect? To answer this, we often speak of tailoring each outreach communication to each patient’s needs. As important as this is,…
Industry Leader Perspective
Health Tech Leadership with Asante’s CIO
Today’s Health Tech Needs at the Enterprise Level Major health tech challenges, such as security breaches and increasing demand for analytics and AI, drive a need for technical leaders. Dr. Lee Milligan combines medical experience…
Patient Experience: NLP Dissects How One Medical Delights Patients [Video]
Patient Experience Winning Market Share By improving the patient experience, healthcare’s disruptors, such as One Medical, CVS, and Walmart earn billions competing with conventional providers. Check out the video below to learn how artificial intelligence…
Next Best Action Expert Shares SRM Best Practices
SymphonyRM’s Next Best Action Expert, Dani Titterton, is featured in our Employee Spotlight. Dani shares a day in her life as she guides health systems through creating Next Best Actions to send the right message…
Patient Experience: How One Medical Delights Patients
AI Analysis on How One Medical Delights Patients and Improves the Patient Experience The data science on One Medical’s glowing reviews and how their delivery model drives their patient experience. How One Medical Siphons Market…
Transition to Value Based Care – Nick Bassett from Castell
An expert in value-based care, Nick Bassett is the VP Population Health Services at Intermountain Healthcare’s Castell. Value based care programs offer healthcare a big promise, but these care models are new to health systems.…
Dr. John Lee on Bridging the Socio-technical Gap
John Lee started as an ER doctor, but seeing the cracks in our healthcare system firsthand, he looked to medical informatics to expand his impact. He has since served as Chief Medical Information Officer at…
Dr. John Glaser: It’s Time for a New Kind of EHR – Video Discussion
COVID-19 served as a stress test for our healthcare infrastructure, and in many cases, it cracked. Dr. John Glaser, Harvard Medical School’s digital transformation leader and former CEO of Siemens Healthcare, calls for a shift…
Patient Outreach: Intelligent Outreach & the Patient 360°
Healthcare CRM complements an EMR’s patient outreach gaps, but can fall short without the right implementation. Complex workflows and silos still spread within health systems. Patients, weary of irrelevant communications and long wait times, seek…
Salesforce Partner Silverline Discusses 360° Healthcare Ecosystem
Between access, outreach, care navigation, physician referrals, and many more vital healthcare functions, health systems employ a range of tools that operate in silos. Silverline’s, which is a Salesforce partner, Matt Gretczko (SVP Healthcare &…
