With health equity as his North Star, Zachary Hermes’s lifelong dedication is the intersection of medicine, law, and public health.
The pandemic changed the picture for healthcare access and how we serve the underserved. Zach focuses on using virtual care to improve access and engagement, and growing health equity is his guiding principle. How to identify and address issues related to health equity within populations? Watch the video!
Dr. Zachary Hermes – Doctor, Brigham and Women’s Hospital; Clinical Fellow at Harvard Medical School; Master of Business Administration at Harvard Business School
Sheetal Shah – COO @ SymphonyRM
Host: Chris Hemphill – Director of Client AI & Operations @ SymphonyRM
Health Equity Topics in this Video
- 00:00 Introductions
- 03:00 Defining Health Equity and Healthcare Equity
- 05:02 What impact can technology have to improve equity of healthcare service and resources?
- 09:26 How do you begin to make the changes once you recognize an issue?
- 11:23 What are obstacles that are encountered when answering to stakeholders?
- 14:07 Is there a movement of rebuilding trust between the traditional healthcare model and the underserved?
- 16:14 What got you started on this journey?
- 19:22 Should healthcare be paying attention to the effects ofAdverse Childhood Experiences (ACES) on a patient’s health in adulthood?
- 21:19 Where are these new modalities such as value-based care and digital health helping to serve the underserved?
- 25:11 What are some of the questions healthcare organizations should be asking their vendors?
- 29:55 What strategies you have used to engage patients in behavioral changes that are necessary, in addition to the focus you bring on whole person health?
- 33:10 Does a healthcare system have a responsibility to help build digital infrastructure or underserved population groups?
- 37:44 What is the role of people in marketing and patient engagement when it comes to health equity and serving the underserved?
- 40:00 What should healthcare leaders be doing differently to adapt to new scenarios and to make sure the equitability and access are a key focus?
- 42:05 Final Thoughts
- 44:00 The McNamara Fallacy