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SymphonyRM

A Palo Alto-based startup redefining Physician and Member Engagement for Healthcare Providers

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COVID-19 Resources: SymphonyRM Extends Platform to all Healthcare Organizations Learn More

Graphic showing three HealthOS screenshots side-by-side.

HealthOS™

Orchestrating the workforce to drive metrics

SymphonyRM’s HealthOS platform coordinates across every level of your health system to drive real, impactful change.

Data Insights

Data Insights

Our algorithms help you achieve your organizations goals. By generating Next Best Actions for every patient and provider using your data, we guide your team to increase patient acquisition, close care gaps, increase provider utilization, and capture more referrals.

Orchestrate Action

Orchestrate Action

HealthOS extends these insights into a role-contextual view of the patient or provider. Our platform delivers prioritized work management features which enable your organization to drive change, optimize workforce productivity, and measure conversions.

How It Works

Example: HealthOS for Targeted Market Growth

Data Insight: HealthOS analyzes data from measurable metrics to conduct an algorithmic discovery and prioritization phase.

A graphic showing an example of how HealthOS combines data from two metrics (like patient acquisition and provider referral) into valuable insights and next best actions.

Metric #1: New Patient Acquisition

The Patient Opportunity algorithm identifies likely prospects by mining clinical, payer, claims, and third-party data sets and prioritizing consumers that are likely to convert.

Metric #2: Provider Referral

The Provider Value algorithm identifies opportunities specific to service lines and procedures, generating Next Best Actions for the Business Development, Physician Liaison, and Provider Outreach Teams.

Orchestration Engine

HealthOS delivers actionable items to coordinate engagement between the call center, digital marketing, and provider outreach teams.

Call Center

Call center agents utilize HealthOS to conduct outreach and present algorithmic-derived Next Best Actions specific to campaigns.

Digital Marketing

HealthOS integrates with existing email, social, and web marketing platforms to generate and manage prospect marketing.

Provider Outreach

The provider outreach team receives a prioritized activity management list.

Front Office

Front office teams get 
daily, real-time proactive intervention opportunities for patients (marketing, clinical, and population health focused).

Key Benefits & Features

Data Science for Actionable Insights

Comprehensive analytics to aid in discerning and capturing leaked referrals

Current data analytics updated weekly—not quarterly

Specific and actionable insights

Scheduled analysis and on-demand results

Crafted For Healthcare

Intelligent Customer 360 Profiles

Prioritized Next Best Actions

Communication tools to coordinate member interactions

Customizable workflows to facilitate real-world clinical processes

Coordinated outreach through a campaign editorial calendar, emails, texts, online portal notifications, and outbound calls

Hands-On Change Management

Benchmark and initial assessment prior to engagement

Dedicated HealthOS team, complete with data scientists and custom algorithms

Hands-on change management approach ensures a smooth implementation

Technology integration and maintenance

HealthOS Empowers Value Generation Across the Organization

From marketing teams, population health teams, and care managers to call centers and upper management, SymphonyRM moves metrics at every level.

Marketing Solutions

»   Patient Acquisition

»   Appointment Volume

»   Service Line Growth

Provider Operations Solutions

»   PCP Utilization

»   Network Leakage

»   Provider Referral & Loyalty

»   Call Center Productivity

Population Health Solutions

»   Care Gap Closure

»   Readmissions

Growth Solutions

»  Profitability

»  Foundation & Giving

Ready to transform your health system?

We’re here to help you. Schedule a demo with our experts to see how SymphonyRM can help transform the dialogue between your health system and your patients.

Request A Demo

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SymphonyRM

Orchestrating the workforce to drive healthcare metrics

Company Details

650 336 8430

info@symphonyrm.com

530 University Avenue
       Palo Alto, CA 94301

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