$50M of Value Created and Counting
Since launching for our first hospital systems in late 2015, we have generated over $50M in verified value for our clients. Our client base is growing rapidly and includes well-known large ($5B+ revenues) and mid-tier ($300M+ revenues) healthcare provider networks.
Our clients on average recover $10M in leaked referrals within the first 12 months. We integrate with and analyze data from multiple EMRs, payer systems and 3rd party claims providers to provide referral analytics that are current (weekly not quarterly) and specific (contains procedure, rendering provider, insurance payer, reason, etc.). This makes them actionable for hospitals to target and truly influence physician referral behavior and ultimately create a culture of referral retention.
Most hospital systems have decentralized scheduling for primary care visits, for years relying on their individual clinics to book appointments. This is both operationally inefficient and strategically a wasted opportunity to intelligently engage members. SRM can implement the systems and processes to establish a centralized scheduling contact center, fully empowered with insightful member profiles, to act as a strategic “front door” for all inbound (and a lot of outbound) member engagement. We’ve helped our clients achieve dramatic success in PCP utilization, typically generating average incremental revenue of $150k per PCP annually.
Care Gap Closure
Whether the focus is on healthy or chronically ill population segments, successful patient outcomes depend heavily on strong operational execution to close care gaps. We bring you the tools, processes and advisory services to optimize this execution by:
- Identifying care gaps
- Reconciling conflicts across multiple data sources
- Algorithmically prioritizing care gaps
- Executing outreach campaigns to close care gaps
- Coordinating hospital staff to achieve best outcomes