Last updated February 2021
The California Consumer Privacy Act (“CCPA”), which is effective as of January 1, 2020, regulates how we handle personal information of California residents and gives California residents certain rights with respect to their personal information.
Your California Rights
The CCPA provides California residents with the following rights:
- The right to request that we disclose certain California Personal Information to you about our collection and use of your California Personal Information over the past 12 months.
- The right to request a copy of the California Personal Information collected about you over the past 12 months.
- The right to request that we delete any of the California Personal Information that we collected from you and retained, subject to certain exceptions. We may deny your request if certain exceptions exist, including:
- to complete your transaction;
- comply with a legal obligation; or
- detecting security incidents, fraudulent or illegal activity.
- The right to request that your California Personal Information not be sold to third parties
- The right not to be discriminated against because you exercised any of these rights.
To exercise these rights, please submit a request by emailing email@example.com. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional information to verify your identity, we will let you know. We will respond to your request within 45 days of receipt, or notify you if we require additional time.If you would prefer, you may designate an authorized agent to make a request on your behalf.
California Personal Information We May Collect or Receive
Identifiers Real name, address, unique personal identifier, Internet Protocol address, email address Information under the California Customer Records statute Personal information described in subdivision (e) of Section 1798.80 (California Customer Records statute). This means any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, name or email address. Characteristics of Protected classifications under California or federal law and other demographic information Characteristics of protected classifications under California or federal law, such as demographic information (such as age, sex, medical conditions, and marital status).
We do not sell personal information of any individual, including personal information of minors under 16 years of age.
How Do We Use Your California Protected Information
We may use the information we collect about you in order to perform our obligations under our Services Agreement with you and on the basis of our legitimate interest including:
- To operate, audit, secure, improve and promote our website, products and services.
- To allow us to better service your customer support requests;
- To send you related information, including confirmations, invoices, notices, updates, security alerts, and administrative messages regarding your order or other products and services.
- To follow up with you after correspondence (live chat, email, events, demos, surveys, promotions, webinars or phone inquiries).
- To maintain legal and regulatory compliance.
- To other purposes for which we obtain your consent.
Sale and Disclosure of California Personal Information
We do not sell or disclose your California Personal Information to any third parties, except as required by law or for the operation of this Site. We do not disclose personal information of individuals we know to be under the age of 16 to business or third parties for monetary or other valuable consideration as a “sale” under California law, without affirmative authorization.
Subject to applicable law, we may not discriminate against you because of your exercise of any of the above rights, or any other rights under the California Consumer Privacy Act, including by:
Denying you goods or services;
Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
Providing you a different level or quality of goods or services; or
Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Agent Authorization and Disability Access
Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. As permitted by law, we may require verification of the agent’s authorization or require you to verify your own identity in response to a request even if you choose to use an agent.
If the format of this Privacy Notice interferes with your ability to access information due to your use of assistive technology, or to exercise your rights as described herein or as permitted by applicable law, please contact us at firstname.lastname@example.org.
In the event SymphonyRM receives such a request, SymphonyRM may require you to confirm or verify any change to your California Personal Information. We may require you to provide name, physical address, email address, contact information, and other information about your account or previous transactions with us to verify your identity in response to exercising requests of the above type. We may limit our response to your exercise of the above rights as permitted under applicable law.
You can also write to us at: SymphonyRM, P.O.Box 1633, Palo Alto, CA 94302.