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SymphonyRM

A Palo Alto-based startup redefining Physician and Member Engagement for Healthcare Providers

  • HealthOS Platform
  • Solutions
    • Marketing
      • Patient Acquisition
      • Appointment Volume
      • Service Line Growth
    • Provider Operations
      • PCP Utilization
      • Network Leakage
      • Provider Referral & Loyalty
      • Call Center Productivity
    • Growth Solutions
      • Profitability
      • Foundation & Giving
    • Population Health
      • Care Gap Closure
      • Readmissions
      • Health Equity
  • About
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  • Request A Demo

Marketing Solutions for Healthcare Systems

SymphonyRM operates with a focused application of CRM technology, data science, and change management to create a membership model with lasting impact.

Patient Acquisition

Run Data-Driven Campaigns

We help clients run successful campaigns for everything from New Movers, pelvic health, care gap screenings like breast cancer screening, annual wellness visits, provider outreach, and more. To be successful, you need to collect, clean, and unify data then generate prioritized Next Best Actions to make sure you're targeting the highest value and most likely to convert patients and providers. HealthOS does all of that for our clients, using machine learning and AI algorithms that have processed billions of data points.

Learn More About HealthOS
HealthOS screenshot showing a campaign dashboard, with an analysis of next best actions across all campaigns.

Answering “What’s it worth?”

Everything starts with determining the “value” of a patient or appointment, then working backwards to prioritize resources and investments. The HealthOS Product catalog enables Marketing to engage Medical & Operations Leadership to determine value benchmarks.

Dynamic Campaigns

Why must marketing campaigns have start and stop dates? HealthOS run marketing campaigns have an evergreen function to identify and prioritize across campaigns specific to financial value, while managing business contact rules, list management, and cross organization collaboration.

Real-Time Value-Created Dashboard

Marketing teams have access to real time campaign dashboards, identifying conversions from channel activity that then match to actual clinical encounters.

Appointment Volume

Increase Appointment Volume by Filling Unused Capacity

HealthOS screenshot showing a patient dashboard, with next best actions for the call center to contact the patient and schedule an appointment.

Target valuable opportunities to fill underutilized appointment slots through proactive outreach. Our provider matching algorithms identify providers that have open panels, with patients best suited to help fill unused supply, all the while accounting for patient preferences and needs.

HealthOS drives engagement across your call center, digital marketing team, and front office team by coordinating one voice across the entire system.

Request A Demo

Service Line Growth

Identify and Drive Value Opportunities Across Your Consumer Population

Drive regional and location-based service goals by aligning campaigns to procedural values. SymphonyRM utilizes algorithmically derived Next Best Actions matched to targeted consumers.

SymphonyRM prioritizes outreach opportunities based on engagement value and physician specialty to market new services to referring providers.

Learn More About HealthOS
A table showing examples of common health screenings (annual wellness exam, diabetic screening, etc.) and the potential ROI for acquiring new appointments.
Just a few of the many examples where SymphonyRM can drive growth.

More Benefits & Features

Improve new patient accessibility to grow the business.

Drive annual wellness and physical exam volume by “packaging up” appointment slots and incorporating them into outbound campaigns.

Create space to ensure access for discharge and pre-op appointments.

Create established same-day appointment slots.

Understand powerful data-driven double booking opportunities that will not negatively impact patient wait times.

Ready to transform your health system?

We’re here to help you. Schedule a demo with our experts to see how SymphonyRM can help transform the dialogue between your health system and your patients.

Request A Demo

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SymphonyRM

Orchestrating the workforce to drive healthcare metrics

Company Details

650 336 8430

info@symphonyrm.com

530 University Avenue
       Palo Alto, CA 94301

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