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SymphonyRM

A Palo Alto-based startup redefining Physician and Member Engagement for Healthcare Providers

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COVID-19 Resources: SymphonyRM Extends Platform to all Healthcare Organizations Learn More

Population Health Solutions for Healthcare Systems

SymphonyRM’s HealthOS proactively engages patients with the simple goal of managing their health.

Care Gap Closure

Facilitate Campaigns to Close Care Gaps

Engage the Healthy

Drive proactive outreach with a customized CRM and analytics platform to drive the coordination, personalization and continuous improvement of patient dialogue.

Influence the At-Risk

With opportunities available across numerous diseases and millions of patients, SymphonyRM enables you to aggressively reach out to the at-risk population to become a trusted guide on their health journey.

Manage the Poly-chronic

Engage patients where they live—home. Coordinate your outreach to avoid a communication assault of provider follow-ups and surveys for a discharged patient.

HealthOS screenshot showing a provider dashboard that allows staff to plan visits, identify value opportunities to fill unused time, and next best actions for PCPs.
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Readmissions

Invest in Readmission Avoidance by Recognizing Value

HealthOS screenshot showing a next best action list for patient communications.

Reducing readmissions not only has big financial value for a health system, but even bigger value for patients. Patients with better outcomes are more loyal and are more likely to be promoters.

Almost every health system has some type of transitional care management. Few, however, are truly measuring the metrics that drive success. HealthOS helps you define value and reduce costly patient readmissions by reorganizing workflows, updating scheduling templates, and increasing patient proactive outreach.

Learn More About HealthOS

Health Equity

Social Determinants of Health

For patients with highly complex health and social needs, HealthOS helps to organize effective interventions at the individual resource level. The solution uses a variety of data sources to identify which patients are in need of direct interventions to assess and manage social determinants of health. For example, HealthOS determines which patients require navigation support, which patients may have poorly managed health conditions that need to be addressed. With this approach, SymphonyRM ties strategic interventions that the health system wants to pursue with tactical behaviors of resources closest to these patients.

Beyond identifying these patients, the solution adds an organized list of daily tasks to the work queue of care coordinators and case managers. Workflows structure and manage work in an organized and coordinated manner—important case tasks are no longer left to email exchanges, voicemails, and unsecured text messages between health system resources. This workflow-based organization of effort unleashes an impressive level of productivity which leads to improved patient behavior and outcomes, enabling more effective engagement in managing post discharge events, building loyalty with healthy patients, and influencing those with rising risk factors.

More Benefits & Features

Improve new patient accessibility to grow the business.

Drive annual wellness and physical exam volume by “packaging up” appointment slots and incorporating them into outbound campaigns.

Create space to ensure access for discharge and pre-op appointments.

Create established same-day appointment slots.

Understand powerful data-driven double booking opportunities that will not negatively impact patient wait times.

Ready to transform your health system?

We’re here to help you. Schedule a demo with our experts to see how SymphonyRM can help transform the dialogue between your health system and your patients.

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SymphonyRM

Orchestrating the workforce to drive healthcare metrics

Company Details

650 336 8430

info@symphonyrm.com

530 University Avenue
       Palo Alto, CA 94301

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