Population Health Solutions for Healthcare Systems
SymphonyRM’s HealthOS proactively engages patients with the simple goal of managing their health.
Care Gap Closure
Facilitate Campaigns to Close Care Gaps
Engage the Healthy
Drive proactive outreach with a customized CRM and analytics platform to drive the coordination, personalization and continuous improvement of patient dialogue.
Influence the At-Risk
With opportunities available across numerous diseases and millions of patients, SymphonyRM enables you to aggressively reach out to the at-risk population to become a trusted guide on their health journey.
Manage the Poly-chronic
Engage patients where they live—home. Coordinate your outreach to avoid a communication assault of provider follow-ups and surveys for a discharged patient.
Invest in Readmission Avoidance by Recognizing Value
Reducing readmissions not only has big financial value for a health system, but even bigger value for patients. Patients with better outcomes are more loyal and are more likely to be promoters.
Almost every health system has some type of transitional care management. Few, however, are truly measuring the metrics that drive success. HealthOS helps you define value and reduce costly patient readmissions by reorganizing workflows, updating scheduling templates, and increasing patient proactive outreach.
Social Determinants of Health
For patients with highly complex health and social needs, HealthOS helps to organize effective interventions at the individual resource level. The solution uses a variety of data sources to identify which patients are in need of direct interventions to assess and manage social determinants of health. For example, HealthOS determines which patients require navigation support, which patients may have poorly managed health conditions that need to be addressed. With this approach, SymphonyRM ties strategic interventions that the health system wants to pursue with tactical behaviors of resources closest to these patients.
Beyond identifying these patients, the solution adds an organized list of daily tasks to the work queue of care coordinators and case managers. Workflows structure and manage work in an organized and coordinated manner—important case tasks are no longer left to email exchanges, voicemails, and unsecured text messages between health system resources. This workflow-based organization of effort unleashes an impressive level of productivity which leads to improved patient behavior and outcomes, enabling more effective engagement in managing post discharge events, building loyalty with healthy patients, and influencing those with rising risk factors.
More Benefits & Features
Ready to transform your health system?
We’re here to help you. Schedule a demo with our experts to see how SymphonyRM can help transform the dialogue between your health system and your patients.