Provider Operations Solutions for Healthcare Systems
From clinic to call center, SymphonyRM’s HealthOS empowers your hospital staff to streamline processes and coordinate outreach.
PCP Utilization
Insights Measures Activity to Inform Action
PCP patient appointments are a precious resource for a health system. Most systems have three main challenges when it comes to unlocking the value of their primary care network: not properly accounting for the value of an appointment, having an abundance of unused capacity, and not being able to optimize the appointment mix. SymphonyRM’s HealthOS analyzes PCP utilization and gives you next best actions to fill valuable unused appointment gaps.
Network Leakage
Coordinate Campaigns for Service Providers to Prevent Network Leakage
SymphonyRM’s HealthOS integrates with multiple EMRs, payer systems and 3rd party claims providers to analyze data and provide referral analytics for hospitals to target and truly influence physician referral behavior and ultimately create a culture of referral retention.
Provider Referral & Loyalty
Identify Opportunities for Patient Referrals at the Provider Level
Provider outreach is something very few health systems do well. The lifetime value of a relationship between a health system and a provider can be in the seven-figures, yet most health systems take a reactionary, one-time approach to fostering these relationships by using messy data analysis from multiple sources. HealthOS helps you take a strategic approach and consolidates data insights into one interface. Set clear goals for provider relationships and identify Next Best Actions for provider outreach to maintain those valuable relationships.
Call Center Productivity
Streamline Call Center Productivity by Coordinating Outreach Efforts
“Hello, Mike. Dr. Smith noticed that you are past due for your Annual Wellness visit. Those can be critical to controlling chronic conditions and helping you continue to enjoy running. Could we get you in next week?”
Centralized call centers will be critical to the future of health systems by becoming patient service centers. With HealthOS, call center agents proactively engage patients in discussions around algorithm-driven Next Best Actions.
More Benefits & Features
Ready to transform your health system?
We’re here to help you. Schedule a demo with our experts to see how SymphonyRM can help transform the dialogue between your health system and your patients.
