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SymphonyRM

A Palo Alto-based startup redefining Physician and Member Engagement for Healthcare Providers

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COVID-19 Resources: SymphonyRM Extends Platform to all Healthcare Organizations Learn More

Provider Operations Solutions for Healthcare Systems

From clinic to call center, SymphonyRM’s HealthOS empowers your hospital staff to streamline processes and coordinate outreach.

PCP Utilization

Insights Measures Activity to Inform Action

PCP patient appointments are a precious resource for a health system. Most systems have three main challenges when it comes to unlocking the value of their primary care network: not properly accounting for the value of an appointment, having an abundance of unused capacity, and not being able to optimize the appointment mix. SymphonyRM’s HealthOS analyzes PCP utilization and gives you next best actions to fill valuable unused appointment gaps.

Learn More About HealthOS
HealthOS screenshot showing a weekly dashboard analysis of PCP appointments.

Network Leakage

Coordinate Campaigns for Service Providers to Prevent Network Leakage

HealthOS screenshot showing a next best action list for patient communications.

SymphonyRM’s HealthOS integrates with multiple EMRs, payer systems and 3rd party claims providers to analyze data and provide referral analytics for hospitals to target and truly influence physician referral behavior and ultimately create a culture of referral retention.

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Provider Referral & Loyalty

Identify Opportunities for Patient Referrals at the Provider Level

Provider outreach is something very few health systems do well. The lifetime value of a relationship between a health system and a provider can be in the seven-figures, yet most health systems take a reactionary, one-time approach to fostering these relationships by using messy data analysis from multiple sources. HealthOS helps you take a strategic approach and consolidates data insights into one interface. Set clear goals for provider relationships and identify Next Best Actions for provider outreach to maintain those valuable relationships.

HealthOS screenshot showing a provider dashboard, with data showing patient referral trends and prioritized outreach opportunities.
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Call Center Productivity

Streamline Call Center Productivity by Coordinating Outreach Efforts

“Hello, Mike. Dr. Smith noticed that you are past due for your Annual Wellness visit. Those can be critical to controlling chronic conditions and helping you continue to enjoy running. Could we get you in next week?”

Centralized call centers will be critical to the future of health systems by becoming patient service centers. With HealthOS, call center agents proactively engage patients in discussions around algorithm-driven Next Best Actions.

Learn More About HealthOS
HealthOS screenshot showing a patient dashboard with communication history and available actions.

Reduce the number of calls that are put on hold or sent to an answering service.

Improve patient and provider experience by reducing average on-hold times.

Increase the number of appointments scheduled and streamline the process.

More Benefits & Features

Succinct member profiles

Prioritized Next Best Actions

Communication tools to coordinate member interactions

Customizable workflows to facilitate real-world clinical processes

Coordinated outreach through a campaign editorial calendar, emails, texts, online portal notifications, and outbound calls

Ready to transform your health system?

We’re here to help you. Schedule a demo with our experts to see how SymphonyRM can help transform the dialogue between your health system and your patients.

Request A Demo

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SymphonyRM

Orchestrating the workforce to drive healthcare metrics

Company Details

650 336 8430

info@symphonyrm.com

530 University Avenue
       Palo Alto, CA 94301

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